Easewell® Returns & Refund Policy

Last Updated: May 01, 2026

At Easewell®, your satisfaction is important to us. We designed our products to be used, tested, and experienced at home — and we want you to feel confident when ordering. Our 30-Day Risk-Free Trial gives you the flexibility to try your cushion and decide whether it's right for you.

If at any time within 30 days of receiving your product you are not satisfied, you may request a return. Our customer service team responds to all return and refund requests within 24 hours on business days.

Contacting Us

To start your return or ask a question, reach out to our support team:

• Email: info@tryeasewell.com
• Response time: Within 24 hours on business days
• Hours: Monday – Friday, 9:00 a.m. – 5:00 p.m. EST

What to include in your request:

• Order number
• Full name
• Email address used for purchase
• A short description of your request (return, damaged item, refund status, etc.)

Important: Do not send your product back without contacting us first. Once your return is approved, our customer service team will provide the return address. Unauthorized returns cannot be accepted.

Am I Eligible to Return My Product?

Yes. All Easewell® physical products are covered by our 30-Day Risk-Free Trial & Money-Back Guarantee. Because it's a risk-free trial, you're welcome to open and try your cushion — if it's not right for you, you can still return it within 30 days.

To qualify for a refund, the following conditions apply:

• Your return request is made within 30 days of receiving your order.
• All components are included: the cushion, cover, any inserts, and the original packaging.
• You provide a receipt or proof of purchase.

Condition of returned items:

• Unused / unopened items in original condition qualify for a full refund.
• Opened or gently used items returned under the risk-free trial qualify for a refund, provided all components are included and the product is in reasonable condition. We reserve the right to reduce a refund to account for missing components or damage beyond normal trial use.
• Defective, damaged, or incorrect items qualify for a replacement or a full refund (see the Damaged, Defective, or Incorrect Items section below).

Not Covered

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Hazardous materials, flammable liquids, or gases
• Gift cards and sale/clearance items

Shipping Costs & Responsibility

• Customers are responsible for covering return shipping costs, except where an item arrives defective, damaged, or incorrect — in those cases we cover the cost.
• We recommend using a trackable shipping service and keeping your proof of postage.
• We are not responsible for items lost or stolen in transit when being returned to us.

Order Cancellation Policy

We understand that sometimes plans change. If you need to cancel your order, please email info@tryeasewell.com within 24 hours of placing your order.

• Before shipping: If your order has not yet shipped and no tracking number has been assigned, we will process a full cancellation and refund.
• After shipping or tracking assignment: Once a tracking number has been created or the order has left our facility, we can no longer cancel it. In that case, please wait until the item is delivered, then contact us to start a return under our 30-Day Risk-Free Trial.

Note: Any postage or return shipping fees for cancellations or returns after shipment are the customer's responsibility.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Contact us within 7 days of delivery.
• Include your order number, a short description of the issue, and photos or a short video if possible.
• Once confirmed, we will issue a replacement or provide next-step instructions, and we will cover any return shipping required.

Exchanges

The fastest way to get a different product is to:

1. Return your original purchase under our 30-day guarantee.
2. Once your return is accepted, place a new order for the product you want.

Refund Timeline

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since approval and you haven't received your refund, contact us at info@tryeasewell.com.

European Union – 14-Day Cooling-Off Period

If your order is shipped into the EU, you are entitled to cancel or return within 14 days for any reason. Your item must be returned in good condition with all components.

Our 30-day money-back guarantee still applies, giving you more time and flexibility than legally required.

Lost or Stolen Orders

• Lost in Transit: If your package is lost before delivery is confirmed, please contact our support team so we can assist in resolving the issue.
• Stolen After Delivery: We are not responsible for stolen items once the carrier confirms delivery. We recommend checking with neighbors, your local carrier, or filing a claim with your shipping provider.

Refund Options

When your return is approved, we will refund to your original payment method only. (We do not issue store credit at this time.)

Policy Updates

Easewell® reserves the right to update or modify this Return & Refund Policy at any time to reflect changes in business practices or legal requirements.

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Plain Language Summary

30-Day Risk-Free Trial: Try your cushion. If it's not right for you, return it within 30 days for a refund — opened or not. Refunds may be reduced for missing parts or damage beyond normal use.

Fast Support: We reply within 24 hours on business days.

Defective or Damaged: Contact us within 7 days of delivery for a replacement or full refund — we cover return shipping.

Return Shipping: Customers cover return shipping on change-of-mind returns. Use a trackable service.

Refunds: Issued within 10 business days after approval.

Hours: Monday – Friday, 9:00 a.m. – 5:00 p.m. EST